Frequently Asked Questions
Where do you ship to?
We currently ship within the United States. Stay tuned as we expand to more regions!
How long does shipping take?
Orders are processed within 1–3 business days and typically arrive within 5–10 business days after shipping.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly with the carrier.
Can I return or exchange an item?
Yes! We accept returns within 30 days of delivery for unused items in original condition. See our Returns & Refunds Policy for full details.
What if my item arrives damaged?
We're sorry to hear that! Please email us at support@mystore.com with your order number and a photo of the damage, and we'll make it right.
How do I contact customer support?
You can reach us anytime at support@mystore.com. We aim to respond within 1–2 business days.
Are your products in stock?
We work with trusted suppliers to keep inventory up to date. If a product is listed on our site, it is available for purchase. In rare cases of stock issues, we'll notify you promptly.