Refund policy

Returns & Refunds

We want you to be satisfied with your purchase from Grow & Dig. If you need to return an item, please contact us before sending anything back.

How to Start A Return

Because Grow & Dig works with multiple suppliers, return instructions and the appropriate return address may vary depending on the product and supplier.

To request a return, please contact us at hello@growanddig.shop and include:

-          Your order number

-          The item you would like to return

-          The reason for the return

-          Photos of the item, if applicable

Once we receive your request, we will review it and provide you with the appropriate return instructions and return address for your specific order.

**Please do not send a return to the address shown on your package or to any Grow & Dig address unless we have specifically instructed you to do so.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us as soon as possible. Include your order number and clear photos of the items and packaging. We will work with you to determine the appropriate resolution.

Returns & Shipping

Unless the item is damaged, defective, or was sent incorrectly, return shipping costs may be the responsibility of the customer.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow your payment provider additional time to process the refund after it has been issued by Grow & Dig.

Important

Returns must be authorized by Grow & Dig before they are shipped. Returns sent without prior authorization may not be accepted.